Frequently Asked Questions

• How do I create a new company profile in the system?
  To create a new company, please contact : support@ecohotels.com.
• How do I create a new company profile in the system?
  To register as a new company user, please use this link: EcoHotels User Registration.
• What are the differences between admin, user, and owner profiles?
  Owners enjoy identical functionalities as administrators, including the ability to view the finance tab and to add company members. Ordinary members, however, have access solely to information pertaining to bookings and the loyalty rewards system.
• How are roles assigned, and who can assign them?
  The individual responsible for establishing the company on the platform is automatically designated as the owner. This owner then has the capability to add members through a unique invitation link, which is ideal for external users or partners, or via an email address. Owners also have the flexibility to modify user privileges at a later stage.

How do I request additional permissions or a role change?
Any requests for additional permissions or changes in roles must be directed to an internal administrator.

• How can I change my preferred currency?
  The system provides the convenient feature of allowing users to select their preferred currency from the 'Settings' tab.
• As an owner, what control do I have over my company's profile?
  An owner's role is unique in that they cannot be removed from the company's profile, and they retain full access to all system functionalities.
• Can admins make changes to the company profile, or is this restricted to owners?
  Modifications to the company profile can be made by both administrators and owners.

• How can I add or remove users from our company profile?
  Adding new users is a convenient process that can be done from the bottom left corner of the corporate page, regardless of the subpage being viewed. This function is restricted to administrators and owners, who can add team members either by sharing a link or entering an email address. It's important to note that for email sign-ups, the email domain must match the corporation's. Administrators or owners are also responsible for removing users in the 'Manage Team' section.
• What are the best practices for managing user accounts within a company?
  The roles of owner and administrator should be limited to individuals who require administrative capabilities, such as granting access or managing the finance tab.
• As an admin, how do I manage user roles and access levels?
  To change a user's role, an owner or administrator simply clicks on the desired role under the 'Manage Team' tab.

• What security measures are in place to protect company profiles?
  For security purposes, when signing up individually or being invited by email, it's mandatory that the email domain corresponds with that of the corporation. The exception to this is joining through an invite link, which should be shared cautiously and only with trusted external partners to prevent unauthorized access. The backend is monitored daily for any unusual activities.
• How does the system ensure data privacy and compliance with regulations?
  During the signup process, users have the option to consent to receiving marketing and promotional emails from EcoHotels.com. If a user chooses not to consent, they will not be contacted for these purposes.
• What should users do if they detect a security issue within their company profile?
  Any issues or queries can be directed to corporate@ecohotels.com.

Who should admins, users, and owners contact for technical support?
The platform's support team is available for assistance at corporate@ecohotels.com, and there's a likelihood that they have already been in touch with the company owner.

Are there role-specific training materials or guides available?
In addition to this FAQ, a detailed guide will be provided with the release of the invoice/finance tab.

Is there a process for requesting new features or updates based on role needs?
As a newly launched platform, EcoHotels.com is open to suggestions for features or improvements, which can be communicated to corporate@ecohotels.com.

• What happens to a company profile if the owner leaves the company?
  If an owner departs the company, our team can facilitate the transfer of ownership to another user.
• What is the process for handling user accounts in cases of role change or departure?
  In the event of a non-administrative user leaving the company, they can be easily removed by an owner or administrator under the 'Manage Team' tab.

• What is the total number of levels available?
  The loyalty program is structured with three levels for simplicity and clarity.
• What criteria must be met to achieve each level?
  Level 1 is automatically awarded upon signup, Level 2 after 100 bookings, and Level 3 after 500 bookings, all based on corporate activity.
• What benefits are associated with attaining the levels?
  Rewards start at Level 1 with a 5% discount on all bookings and a 10% discount at eco-certified Guldsmeden Hotels. Guldsmeden operates in five countries throughout Europe and one in Bali, each of which has achieved the highest level of eco-certification.
• Level 2 includes a 8% discount on bookings and potential room upgrades at Guldsmeden Hotels, along with exclusive EcoTravelGuides for your typical destinations. Additionally, a 20% discount is offered on IloveEcoEssentials products. These items include natural and organic skincare and bath products that are not only simple and sustainable, but also effective and luxurious.
• Level 3 offers a 12% discount on all bookings and prioritized customer service, ensuring assistance with any inquiries related to stays.