Terms and conditions
General Terms and conditions - Eco Hotels
These terms and conditions (the “Terms”), as may be amended from time to time, apply to all services (the “Services”) made available by Eco Hotels ApS, Denmark, org no. 41291354, Gullfossgade 4, 2300 Copenhagen S (“Ecohotels.com”) online, through mobile devices, by email, or by telephone.
By using Services hereunder using our website www.ecohotels.com or any of our applications through whatever platform and/or by completing a reservation, you agree to the Terms.
Collection of Personal Data
When you visit and use our website/app, we process personal data about you by using cookies. This data is used to improve our website, and the user experience and to perform customer support.
We also process your personal data when you use functions on our website, such as signing up for our newsletters, sending us data, or requesting information about one or more of our services, when searching for a hotel and when confirming a hotel booking.
The personal data we process are:
- IP- Addresses (used in our temporary log files up to 5 days after which these are deleted).
- Contact details such as names, e-mail address, telephone number, address, company names, and other identifying information you provide when making your booking (e.g. regarding persons you travel with)
- Requests or special needs you add in comments when making a reservation
- Information regarding your hotel searches and your hotel bookings via our webpage/app
We may use your personal data for the following purposes:
- The processing is necessary in order for us to fulfill our agreement with you. If you make a hotel search or a booking we process personal data in order to be able to provide our services.
- Personalising your experience on our website: We may use personal data we collect about you to provide you with a personalized experience on our website, such as providing you with content in which you may be interested and making navigation on our sites easier.
- Marketing: The personal data you provide to Ecohotels.com, may be used by us for direct marketing purposes. Before we do so, however, we will obtain your specific consent to have your personal data used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we contact you, or by contacting us directly at email@example.com.
Information Sharing and Disclosure:
We may share the personal data with others, for instance our hotel partners or companies that provide services for hotel partners(e.g. channel managers), in case you make a booking. We do not otherwise share personal data with third parties, except for the requirement to disclose your personal data as required by law when we reasonably believe that disclosure is necessary to protect the rights or property of Ecohotels.com or others when we have reasonable grounds to believe that such rights or property have been or could be affected.
Legal Basis for Processing of Personal Data
When you visit our website, the basis for the processing of your personal data is that it is necessary for us in order to pursue our legitimate interests in improving our website and customer experience, cf. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) which entered into force on 24 May 2016 and will apply from 25 May 2018 (“GDPR”), article 6(1)f.
When we process personal data in order to provide our search and booking services the basis for the processing can be that it is necessary for the performance of a contract where you are a party cf. GDPR Article 6(1)b or is necessary for the purposes of the basis legitimate interest pursued by us in providing our services cf. GDPR Article 6(1)f.
In addition to the above, we may process your personal data for tracking and profiling for purposes of direct marketing, behavioral advertisement, location-based advertising, and/or tracking-based digital market research, or if you subscribe for newsletters and other marketing material. In these cases, the basis for this processing is GDPR, article 6(1)a, or Article 9(1)a.
We do not believe our site is appealing to children, nor are they directed to children under 16. We do not knowingly collect personal data from persons under the age of 16. If you are a parent of a child under 16, and you believe that your child has provided us with information about him or herself, please contact us.
We may transfer your personal data to so-called “third countries” outside the EU/EEA. However, this is only if you make a booking at one of our hotels in such countries and only to the extent necessary to perform your booking.
Your Rights as a Data Subject
You have a number of rights regarding personal data relating to you. Ecohotels.com is committed to helping you with exercising your rights as an individual and to do so please Contact Us. These rights include:
to know what personal data we process about you, for what purposes we process it, and whether we disclose the data to others;
to rectify your personal data if it is incorrect;
in certain cases, to have some or all of your personal data deleted;
in certain cases, to have the processing of your personal data restricted to storage;
to transmit or receive the personal data concerning you, which you have provided to us, when the legal basis for the processing is your consent or a contract with you, unless it is a matter covered by the GDPR, article 20(3) or (4) (so-called data portability);
in certain cases and on grounds relating to your particular situation, to object at any time to the processing of your personal data;
to withdraw any consent that you have given to the processing of your personal data, without affecting the lawfulness of processing based on consent before its withdrawal;
to lodge a complaint with a supervisory authority: or
to not be subject to a decision based solely on automated processing, which produces legal effects concerning you or similarly significantly affecting you, unless the decision is necessary for entering into or performing in accordance with a contract between you and us, or the decision is authorized by Union or Member State law to which we are subject, or the decision is based on your explicit consent.
Information Security and Accuracy
We endeavor to protect your personal data and maintain its accuracy and in order to do so we implement reasonable physical, administrative and technical safeguards to protect the personal data submitted to us, both during transmission and once we receive
We will retain your Personal Data for the period necessary to enable you to use our services, to provide our services to you (including the service of an online user account (if created)), to comply with applicable laws, to resolve disputes with other parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. If you wish to request that we no longer use your personal data, please contact us at firstname.lastname@example.org. We reserve the right to retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. After this period your personal data will be anonymized and not be accessible.
Unless specifically requested, we ask that you not send us, and you do not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security number, taxpayer identification number, passport number, driver’s license number, or another government-issued identification number; financial account number, with or without any code or password that would permit access to the account, credit history; or information on race, religion, ethnicity, sex life or practices or sexual orientation, medical or health information, genetic or biometric information, biometric templates, political or philosophical beliefs, political party or trade union membership, background check information, judicial data such as criminal records, or information on other judicial or administrative proceedings).
Links to Other Sites
You have the right to make a complaint at any time to
Borgergade 28, 5.
DK-1300 København K
+45 33 19 32 00
Mobile Terms of Service
Last updated: June 20, 2023
The EcoHotels.com mobile message service (the "Service") is operated by EcoHotels.com ("EcoHotels.com", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to EcoHotels.com's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of EcoHotels.com through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with EcoHotels.com. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18333194304 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other EcoHotels.com mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18333194304 or email email@example.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.